Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Ground Level Jax, we're committed to promoting responsible gambling practices. Betting and casino games should only be viewed as a form of entertainment, similar to going to the cinema or attending a sporting event. It should never be considered a way to earn money or solve financial problems.

Please gamble within your means and only with money you can afford to lose. If you're seeking financial solutions, consider speaking with a financial advisor or relevant support service instead.

Age Verification

In the United Kingdom, you must be 18 years of age or older to participate in gambling activities online or in person.

If you are under the legal age, please do not use betting sites or casino platforms. It is illegal for operators to offer gambling services to anyone below the minimum legal age.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may indicate problem gambling:

• Chasing losses — attempting to recover money lost by gambling more
• Hiding gambling activities or lying to friends and family about the extent of gambling
• Gambling with money intended for essentials (rent, bills, food, childcare)
• Feeling anxious or irritable when unable to gamble
• Gambling for longer periods or with larger amounts than intended
• Neglecting work, education, family, or social activities due to gambling
• Borrowing money or accumulating debt to fund gambling
• Failed attempts to cut back or stop gambling
• Using gambling to escape problems or negative emotions
• Experiencing relationship problems due to gambling habits

If you've ticked any of these boxes, help is available. Please reach out to one of the support organisations listed below.

Self-Help Tools & Safer Gambling Features

Most reputable betting sites offer built-in tools to help you maintain control of your gambling. These include:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose during a session or period
• Stake Limits: Restrict the amount you can wager per bet
• Session Time Limits: Receive notifications or auto-logout after a set period of gambling
• Reality Checks: Periodic reminders showing your time spent and money wagered
• Self-Exclusion: Temporarily or permanently close your account to prevent access to betting sites
• Account Cooling-Off Periods: Take a mandatory break from gambling for a set duration

We encourage you to use these tools proactively. Setting limits before you start gambling is an effective way to maintain control.

Support Organisations

If you're struggling with gambling, confidential help and support are available from the following organisations:

United Kingdom

• GamCare: Free, confidential support and counselling for problem gamblers and their families. www.gamcare.org.uk
• GamStop: The National Self-Exclusion Scheme for Great Britain. Self-exclude from all online gambling operators simultaneously. www.gamstop.co.uk
• Gamblers Anonymous: A peer-support fellowship offering free meetings across the UK. Visit their website for local meeting times.
• The National Problem Gambling Clinic: NHS-funded specialist treatment service in London offering assessment and therapy.

International Support

• Australia: Gambling Help Online — www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council — www.responsiblegambling.org
• United States: National Council on Problem Gambling — www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de

If you need immediate help, you can also contact your GP or local NHS services for referral to problem gambling support.

If You Have a Problem, Seek Help Today

Problem gambling can affect anyone. Recognising the issue is the first step towards recovery. You are not alone, and support is available 24/7 from trained professionals who understand gambling-related problems.

If gambling is causing you or your family distress, please contact one of the organisations above immediately. They offer free, confidential, and non-judgmental support to help you regain control.

Ground Level Jax is committed to responsible gambling. We support all operators and affiliates who prioritise player wellbeing over profit.